Reference

How vbajee Handles Your Personal Information

Your account data belongs to you, and we treat it that way. This policy sets out exactly what we collect when you use vbajee, how we store it, and what controls you hold over it — availability and your rights depend on your local…

Account data protectionbKash, Nagad, Rocket transaction privacyYour right to access and deleteCookie and device controlsBangladesh-region eligibility

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What We Collect and Why We Collect It

vbajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information you provide directly — your name, contact details and any wallet identifiers linked to bKash, Nagad or Rocket payments you initiate. We also collect technical data automatically: device type, browser session, IP address and interaction logs. These

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records help us process transactions accurately, detect unusual activity on your account and keep your wallet connections secure. We do not sell your personal information to third parties. Payment data tied to your Nagad or Rocket transfers is retained only as long as needed to resolve
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disputes or meet financial record requirements under applicable rules — once that period passes, we remove it. If you use bKash to fund your account, the wallet reference number is stored in encrypted form. Your data is processed only for the purposes named here: account operation,
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transaction processing, fraud prevention and service communication. Any processing that goes beyond those purposes requires your explicit consent, which you can withdraw at any time by writing to our support team. Access and eligibility to use this platform depends on your local law and the eligible
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regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We built our data handling around four concrete practices: encrypted storage, limited access, defined retention periods and a clear process for you to act on your rights. Every layer is designed so your account information stays where it should and goes away when it no longer needs to stay.

Encrypted Account Storage

All personal data — including wallet references for bKash, Nagad and Rocket — is stored using encryption at rest. Only authorised internal processes can read these records, and access is logged.

Cookie Controls in Your Browser

We use session and analytics cookies to keep your account session running smoothly. You can manage or block non-essential cookies through your browser settings at any time without affecting login.

Data Retention and Deletion

We keep account data only as long as needed for transaction records and dispute resolution. Once the retention window closes, records are deleted. You can request early deletion through our support team.

Your Right to Request Changes

Write to us through live chat or email to request a copy of your data, correct inaccurate details or withdraw consent for any processing outside core account operation. We act on confirmed requests promptly.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or remove data we hold on your account, our support team handles those requests directly. Reach out through any of the channels below and we will respond within the timeframe your request requires. Data requests are handled separately from general account queries so they get proper attention.

Frequently Asked Questions About This Policy

These are the questions we hear most often about how vbajee handles personal data. If your question is not here, contact our support team directly through live chat or the account help section.

We collect your registration details, contact information and device data at signup. Payment wallet identifiers — such as your bKash or Nagad account reference — are collected when you initiate a transaction.

Yes. Wallet references linked to bKash, Nagad and Rocket transactions are stored in encrypted form. They are used only to process or verify the specific payment and are not shared with third parties.

Yes, you can. Submit a data access request through live chat or our support email. After we verify your identity against your registered account details, we will provide the data held on your profile.

Log into your account, open the Help section and use the privacy request form, or write to our support email. We process deletion requests once identity is confirmed, subject to any required retention periods.

We do not sell personal data. We share it only with service partners who help us operate the platform — such as payment processors for bKash or Rocket — and only under strict data-handling terms.

We retain records for as long as needed to handle disputes and meet applicable financial record requirements. Once that window closes, the data is removed. You can ask about specific retention periods via support.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoVbajee Banking InfoCrash Zone

How vbajee Handles Your Personal Information

How We Protect and Manage Your Account Data

Encrypted Account Storage

Cookie Controls in Your Browser

Data Retention and Deletion

Your Right to Request Changes

How to Reach Us About Your Data

Frequently Asked Questions About This Policy

01 What personal data does vbajee collect when I open an account?

02 Is my bKash or Nagad payment information stored securely?

03 Can I request a copy of the data vbajee holds on my account?

04 How do I ask vbajee to delete my personal data?

05 Does vbajee share my data with other companies?

06 How long does vbajee keep my account and transaction records?

Privacy Policy

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