Reference

The Rules Behind Your vbajee Account

Opening an account means these terms are what we both work from — how your wallet moves, what your bets settle against, and where support steps in.

Account rulesWallet termsBet settlementSupport channels
vbajee The Rules Behind Your vbajee Account
SUPPORT AND ESCALATION

Where to Ask About These Terms

If a clause does not read clearly, ask us before you act on it rather than after. Our Bangladesh support team handles account and wallet questions through live chat inside your signed-in account and by email; players in Dhaka and elsewhere use the same two routes. Have your account number ready and say which clause or transaction you are asking about. We answer in English and log each conversation, so a follow-up picks up where the last one ended instead of starting from zero.

Live Chat Open the chat panel from your signed-in account for clause questions, stuck deposits and wallet checks. Keep the thread open until you have a reference number.
Email Support Write to the address on our contact page from the email tied to your account. Attach the transaction reference if the question is about money, and we reply on the same thread.
Wallet Disputes If a bKash, Nagad or Rocket transfer left your wallet but never reached the account, send the sender number, amount and time. We trace it against our ledger before anything is adjusted.
ACCOUNT AND DATA

How We Handle Account Records

Your account record is what these terms hang on, so we treat it carefully. Identity details, wallet history and support conversations are stored so we can settle disputes and meet record-keeping duties, and we do not sell them. You can ask to see what we hold, correct anything wrong, or close the account — send it from your registered email so the request lands on the right record.

Account Security

Your PIN and the one-time code sent to your phone are the keys to the account. We never ask for them in chat, and a message that does is not from us.

Cookie Use

We keep a sign-in cookie so the lobby remembers you between pages. Clearing it logs you out — worth doing on a shared phone, harmless on your own.

Record Retention

Wallet history, bet records and support threads stay on file while the account is open, and for the period our record-keeping duties require after it closes.

Changing Your Details

Send a change request from your registered email for a name, address or phone update. We may ask for a document before the change is applied to the account.

Questions About Our Terms

From sign-up. Opening an account means you accept them, and they cover everything after that — deposits through bKash, Nagad or Rocket, bets placed on the sportsbook, and the way a withdrawal is verified and paid.

No. One account per person, and one set of payment instruments per account. If we find a duplicate, the extra one is closed and the balance settled under these terms.

Send the sender number, amount and time through live chat. We match it against our ledger, and if it landed without crediting your account wallet we correct the entry.

The settlement clause decides it, and it varies by market. An abandoned fixture voids and the stake returns to your wallet unless that market states otherwise; shortened matches follow the competition rule.

Ask from your registered email and we close it. Records tied to past transactions stay for the period our record-keeping duties require, then they are removed from the live system.

The revised version replaces the old one from the date printed on the page. Keep using the account after that date and the new terms apply; if you disagree, close it first.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.